PRIVACY
POLICY

Privacy Policy

▼Basic Policy

TRUNK co., Ltd. (hereinafter referred to as the “Company”), in order to provide its customers with the best possible service, may collect personal information regarding customers and other individuals associated with the customers, including name, address, and phone number (hereinafter referred to as “Personal Information”). The Company is committed to safeguarding the use and management of Personal Information, and have implemented the following initiatives in conducting business.

  • We will establish a system to protect and manage Personal Information, and will comply in accordance with regulations regarding the appropriate collection, use and provision of Personal Information.
  • We will take reasonable measures against risks to Personal Information (unauthorized access to Personal Information, loss, destruction, alteration or leakage of Personal Information, etc.) to ensure the safety and accuracy of Personal Information.
  • We will be cognizant of, and will comply with laws and regulations related to Personal Information.
  • In order to properly protect Personal Information, we will continuously strive to improve and enhance efforts regarding the protection of Personal Information.

▼Use of Personal Information

The Company will use the Personal Information of customers to provide overall good service in wedding receptions, general banquets, after-parties, restaurant facilities, hotel accommodations, sales and rental of goods, treatment salon, and other products and services of the Company.
In addition, the Company may use Personal Information in the following ways.

  • In response to the customer’s contact or inquiries regarding the Company’s products and services.
  • In order to send documents, products or gifts, etc.
  • To provide information regarding products and services, and campaign information from the Company, its group companies, and business partners.
  • To request for participation in questionnaires.
  • Marketing activities, analyzing market trends, etc.

▼Joint Use and Outsourcing

Within the scope of the abovementioned purposes, the Company may make joint use of Personal Information with its group companies. In such cases, the Company will serve as the supervisor.
In addition, within the scope of the abovementioned purposes, the Company may entrust a portion of its business affairs to a business partner. In such cases, a confidentiality agreement will be entered between the Company and its business partner and appropriate supervision will conducted.

▼Provision to Third Parties

Except in the case of exceptional measures as stipulated by laws and regulations, the Company will not provide Personal Information of customers to third parties without obtaining prior consent of customers (not including joint use, or outsourcing).

  • To provide information regarding products and services, and campaign information from the Company, its group companies, and business partners.
  • To request for participation in questionnaires.
  • Marketing activities, analyzing market trends, etc.

▼For Disclosures or Correction of Personal Information

In accordance with laws regarding the protection of Personal Information, the Company will respond promptly to requests of disclosure or correction, directly from the customer, in a reasonable, required range. In regard to disclosures, please download the specified form (below), and submit the request at the reception window.

▼How to Download the Specified Form

Please click the following link to download the specified form.
Request form for Personal Information Disclosure click here
※Displaying and printing requires Adobe Reader. Adobe Reader can be obtained at the following URL.
http://www.adobe.co.jp/products/acrobat/readstep2.html
To request a Personal Information Disclosure Form be sent by mail, please bring a postcard stating the request, or a sealed letter to the reception window. Requests can also be made via email(privacy@trunk-base.com)

▼Fees

1,000 yen per 1 copy. ※Please enclose 1,000 yen in postage stamp(s).

▼Method for Request

Please make a request for disclosure by filling out the specified information on the specified form and submitting it along with documents for proof of identity (※1), and enclose 1,000 yen in postage stamp(s).
※1. Documents for proof of identity (Copy of driver’s license, resident card, insurance card, etc.), fees to obtain identification documents from government agencies, copy fees and related expenses are the responsibility of the customer.

▼Reception Window

TRUNK co.,Ltd.
General Affairs Department “Personal Information Consultation Window”
TRUNK (HOTEL)
5-31-7 Jingumae, Shibuya-ku, Tokyo JAPAN 150-0001
Email: privacy@trunk-base.com

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