Dear Valued Guests,

Thank you for your continued support of TRUNK(HOTEL).

We have identified several cases of fraudulent messages impersonating TRUNK(HOTEL) being sent via messaging apps, including WhatsApp, to guests with existing hotel reservations. These messages may ask recipients to provide payment details or credit card information.

Please be aware that TRUNK(HOTEL) will never ask guests to confirm a reservation, make a payment, or enter credit card information through WhatsApp or other messaging apps.
If you receive a message of this nature, please do not click on any links or provide any personal or payment information. We also ask that you refrain from responding to the message.

To verify your reservation details, please access the official website or app of the booking platform you used to make your reservation. If you have any questions or concerns, please contact the relevant hotel directly using the contact details below.

TRUNK(HOTEL) CAT STREET: +81-(0)3-5766-3210
TRUNK(HOTEL) YOYOGI PARK: +81-(0)3-5454-3210

We sincerely apologize for any concern or inconvenience this may cause. Thank you for your understanding and cooperation in helping us prevent potential fraud and protect our guests.

TRUNK Co., Ltd.